Q: What is Epic’s Ergo Visit and what problem does it aim to solve? A: Here’s how Epic Ergo Visit works: it compiles patient EHR data before appointments, prompts clinicians during visits, and drafts documentation after to reduce clicking and support clearer follow-ups. The feature is aimed at outpatient clinicians and is being piloted at sites including Ochsner Health. Q: What does Ergo Visit do before a patient’s appointment? A: Before the visit, Epic Ergo Visit collects data from the Epic EHR and related sources, surfaces the reason for the visit from scheduling notes, and flags due items like vaccinations or overdue labs. It prepares a concise snapshot so the clinician can start the appointment quickly. Q: What kind of prompts and support does Ergo Visit provide during an outpatient visit? A: During the visit, Ergo Visit shows relevant prompts tied to symptoms, history and risks and pulls patterns across the chart to reduce tab-hunting. This guidance is presented so clinicians can maintain eye contact and keep the conversation patient-first while tracking key points. Q: How does Ergo Visit support documentation and follow-up after a visit? A: After the visit, Ergo Visit drafts a visit note that the clinician can edit and sign and identifies issues for review or later action. It also supports routing follow-ups, tests or referrals. Q: Is Ergo Visit intended to replace clinical judgment? A: No; Ergo Visit is intended as a guide, not a replacement for clinical judgment. Clinicians remain in control, reviewing suggestions and approving every note before finalization. Q: Who has started using or piloting Ergo Visit so far? A: Ochsner Health is the first site to implement Ergo Visit, with four clinicians starting on Aug. 3, and five additional physicians outside Ochsner are piloting the tool. Epic also reports that more than 1.4 million clinicians interact with AI within its EHR each month. Q: What safety, quality and equity concerns should be monitored when deploying Ergo Visit? A: Organizations should monitor the accuracy of prompts and summaries and ensure clinicians confirm content before finalizing notes. They need guardrails to spot bias and prevent overreliance, local workflows that define when prompts appear and who closes tasks, and audit trails plus feedback loops to improve suggestions. Privacy and security policies must also address the tool’s cross-record pattern finding. Q: What metrics should health systems track to measure Ergo Visit’s impact? A: Health systems can track metrics like time saved per visit, note quality, follow-up completion rates and patient satisfaction to assess value. Local teams should set simple goals for each phase, such as arriving prepared, staying present, and leaving with a solid plan, and share early wins and misses to refine prompts and policies.