New AI Tools Aim to Improve Medical Billing

AI in medical billing: Cleveland Clinic is teaming up with a company called AKASA. Together, they plan to use artificial intelligence (AI) to improve the way hospitals handle billing. This work is part of the revenue cycle in healthcare. The revenue cycle starts when a patient makes an appointment and ends when the hospital collects payment.

Many hospitals today still use slow and manual methods to manage billing. These older systems can create delays, mistakes, and confusion. By using AI, Cleveland Clinic hopes to help doctors and staff spend less time on paperwork and more time with patients.

What Is the Revenue Cycle and Why It Matters

The revenue cycle is very important for hospitals. It helps them stay open and provide care. If a hospital struggles to collect payment, it can face serious problems.

Steps in the Revenue Cycle

• Scheduling a patient’s appointment
• Checking if the patient’s insurance will cover the visit
• Registering the patient
• Coding the services given to the patient
• Sending bills to the insurance company
• Following up to collect money owed
• Closing the account once paid

Each of these steps must be done correctly. Mistakes can delay payments or even cause the hospital to lose money.

How AI Makes the Process Faster and Smarter

AI can help speed up and fix common problems in the revenue cycle. This is where AKASA comes in. AKASA’s AI tools are built to complete tasks without human help.

Main Things AI Tools from AKASA Can Do

• Read medical records and code them correctly
• Check insurance details in real time
• Process claims faster
• Spot and fix billing errors automatically
• Collect unpaid bills more efficiently

This can save time, reduce stress for hospital workers, and help patients better understand their bills.

Why Cleveland Clinic Chose AKASA

Cleveland Clinic is a world-famous hospital system. It has thousands of doctors and patients across many locations. To manage such a large system, they need smart and fast solutions.

AKASA is known for using AI tools that learn from real-world billing examples. These tools continue to improve every day. Cleveland Clinic wants to use this technology to move faster and make fewer errors.

The leaders of both groups said that their goals are the same. They want to make healthcare easier to manage and more accurate. By working together, they believe they can reach this goal faster.

The Role of Unified Automation

The name of AKASA’s platform is Unified Automation®. It is a kind of AI that learns how people complete billing tasks. It then copies the right steps on its own.

This tool works in the background of hospital systems. Staff do not need to pause their work to use it. Over time, the software takes over more tasks and does them correctly. This helps workers deal with fewer errors and spend less time on the phone with insurance companies.

Benefits of Unified Automation®

• It works with tools hospitals already use
• It improves over time through machine learning
• It cuts down human errors
• It saves money by doing tasks quicker
• It lets staff focus on patient care instead of paperwork

AI in Healthcare and medical billing: Trends and Growth

Hospitals around the world are starting to use AI. AI helps manage many parts of healthcare, including patient records, scheduling, and even diagnosis. In the billing area, it is one of the fastest-growing tools.

By 2030, experts predict that most large hospitals will use some form of AI in their systems. Advanced tools like the ones from AKASA are leading the way. These tools are already being used in over 475 hospitals today.

Why More Hospitals Are Using AI

• Health costs are rising, and hospitals need to save money
• There are not enough workers in billing departments
• Insurance rules change often and are hard to follow
• AI tools can work 24/7 and update themselves

Hospitals that use AI well can lower staff stress and make billing clearer for patients.

Impact on Patients and Care Providers

Patients may not notice the AI tools working, but they will feel the results. Faster billing means fewer surprises and better service. Doctors and nurses will also benefit. They can spend more time caring for patients when they are not stuck handling billing issues.

How Patients Can Benefit

• Receive bills sooner and with fewer mistakes
• Get clear answers about insurance coverage
• Spend less time on phone calls about payments

How Medical Teams Can Benefit

• Have more time to focus on patients
• Feel less stress from administrative work
• See improved accuracy and fewer billing delays

Moving Forward with AI in Revenue Management

Cleveland Clinic and AKASA plan to work closely on this project. They will test and improve the AI tools across the hospital system. They are starting with back-end billing tasks and may expand to more areas later.

This partnership shows how big companies can work together to make healthcare better. Other hospitals may follow their lead as AI becomes more common in the industry.

Conclusion – AI in medical billing

AI is quickly becoming an important tool in healthcare. Cleveland Clinic’s partnership with AKASA is a strong example of how smart software can help solve old problems. Patients get clearer bills; hospitals collect payments faster. Everyone wins.

This is a major step in making healthcare systems smarter, faster, and easier to manage. Hospitals of all sizes are watching this project closely and may soon adopt similar tools.

(Source: https://newsroom.clevelandclinic.org/2025/04/29/cleveland-clinic-and-akasa-announce-strategic-collaboration-to-launch-ai-tools-for-the-revenue-cycle)

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